FAQ

Below are the most frequently asked questions from users. If you have a question that does not appear in this list, please do not hesitate to contact us.

• What type of hotel is ICON Wipton?

  Located on Jorge Juan Street in Madrid, ICON Wipton is an exclusive and unique boutique hotel designed for cosmopolitan and non-conformist travelers like you, seeking a perfect stay.

• What category does ICON Wipton belong to?

  ICON Wipton is a 4-star establishment offering all the necessary services for a comfortable stay in the heart of Madrid.

• Who is ICON Wipton oriented towards?

  At ICON Wipton, we welcome all types of travelers. Our hotel is known for its wide range of services and facilities catering to adults, couples, families with children, friend groups, and business travelers.

• Is ICON Wipton suitable for families with children?

  ICON Wipton is an ideal place for families with children, offering numerous tailored services such as cribs, high chairs, children's gifts, adapted breakfasts, and babysitting services (at an additional cost). Discover our family options at ICON Hotels.

• What are the check-in and check-out times at ICON Wipton?

  The check-in time at ICON Wipton is at 2:00 PM, while the check-out time is at 12:00 PM.

• Is it possible to check in earlier than the designated time at ICON Wipton?

  Yes, at ICON Wipton, we offer the possibility of early room access, subject to availability. Get in touch with our reception team to inquire about this option.

• Can you stay in ICON Wipton after checking out?

  At ICON Wipton, you're welcome to stay in the hotel's common areas while you wait. Additionally, we provide a luggage storage service at reception to safely store your bags while you enjoy the city until the very last minute.

• If I arrive early at ICON Wipton, can I enjoy the facilities?

  Welcome to ICON Wipton! If you arrive early at the hotel, you can make use of our common areas and facilities while we prepare your room. Contact our reception team to explore more about the available services and facilities.

• Can I store my luggage before check-in or after check-out at ICON Wipton?

  Yes, at ICON Wipton, we take care of your luggage in the storage area. Contact our reception staff to arrange the storage of your bags before and after your room stay.

• Does ICON Wipton serve a buffet breakfast?

  The delicious ICON Wipton breakfast is served buffet-style, allowing you to choose what to eat and drink, with a variety of sweet and savory options, including items for the little ones.

• Are there dining options available for people with food intolerances at ICON Wipton?

  At ICON Wipton, we offer a buffet breakfast with various options for travelers with allergies or intolerances, such as gluten-free products, vegan options, healthy food, and lactose-free milk. Contact our catering team for more details on the available choices.

• Does ICON Wipton have a restaurant?

  ICON Wipton houses The Captain Club All Access Club restaurant within the hotel premises, open 24 hours. Moreover, ICON Wipton is located in Madrid's best restaurant area (Amazónico, La Máquina Jorge Juan, El Paraguas). Additionally, ICON Wipton has a breakfast room.

• Is breakfast complimentary at ICON Wipton?

  You can book your stay at ICON Wipton with or without breakfast included. If you opt for accommodation without breakfast, you still have the option to enjoy it for an additional cost.

• What are the breakfast hours at ICON Wipton?

  Enjoy your breakfast at ICON Wipton from Monday to Friday from 7:30 AM to 10:00 AM and on weekends and holidays from 8:00 AM to 11:00 AM.

• Are cots available in the rooms at ICON Wipton?

  Yes, at ICON Wipton, we cater to families and provide baby cribs. Request the crib at the time of booking or at the reception, and we'll have it set up in your room for your baby's comfortable rest.

• Does ICON Wipton offer laundry service?

  Yes, at ICON Wipton, we offer laundry service to clean your clothes during your stay. Contact our reception to know the service conditions: delivery times and additional costs.

• What types of rooms does ICON Wipton have?

  At ICON Wipton, you'll find double rooms, superior doubles with a balcony, junior suites, triples, and family rooms.

• Are there safes in the rooms at ICON Wipton?

  Yes, all rooms at ICON Wipton have a safe for your convenience.

• Are hairdryers available at ICON Wipton in the rooms?

  Yes, all our rooms at ICON Wipton are equipped with a hairdryer in the bathroom for your comfort.

• Are there minibars or refrigerators in the rooms at ICON Wipton?

  Yes, all our rooms at ICON Wipton have a minibar for storing beverages, food, or items requiring refrigeration.

• Is ICON Wipton a pet-friendly accommodation?

  Yes, ICON Wipton is a pet-friendly accommodation in the Salamanca neighborhood, welcoming pets like dogs and cats, among other domestic animals.

• Are pets allowed in the rooms at ICON Wipton?

  Yes, at ICON Wipton, we allow pets in designated rooms so that you can stay with your pet.

• Is there a cost for accommodating pets at ICON Wipton?

  No, being pet-friendly at ICON Wipton doesn’t entail any additional costs when booking through our official website. If you book through another means, the additional cost per pet is €25 per stay.

• What pet services does ICON Wipton offer?

  At ICON Wipton, we provide water dispensers, feeders, and pet beds for your furry companion.

• In what languages is reception attended at ICON Wipton?

  At ICON Wipton, our reception team assists you in Spanish, English, and French.

• What services does ICON Wipton offer at reception?

  At ICON Wipton, we offer useful services such as Wi-Fi, laundry, free bike rental, MIFI device, tourist information, among others.

• What is the smoking policy at ICON Wipton?

  At ICON Wipton, smoking is not permitted in the rooms, maintaining a smoke-free environment.

• Is ICON Wipton a hotel committed to environmental sustainability?

  Yes, ICON Wipton is committed to environmental management through programs focusing on energy efficiency, water conservation, waste reduction, and sustainable sourcing.

• Do the rooms at ICON Wipton have free Wi-Fi?

  The Wi-Fi connection at ICON Wipton is complimentary for all our travelers, providing quality service in both rooms and common areas.

• What parking options does ICON Wipton offer?

  At ICON Wipton, we don't have our parking facility, but finding parking is easy. Additionally, we offer discounts at nearby parking lots. Check with reception for more details.

• Are there accessible rooms for people with disabilities at ICON Wipton?

  At ICON Wipton, we have accessible rooms with spacious areas and adapted bathrooms for people with disabilities. For more information, inquire at reception.

• Are there discounts for returning guests at ICON Wipton?

  At ICON Wipton, you receive benefits from your first stay as part of The Tripster Club. As a member, enjoy a 10% discount at any of our ICON Hotels and PETITPALACE HOTELITY. Also, accumulate bookings for discounts on future stays, dining, and access to premium services. Become a Tripster!